Client Support
Raise a ticket, or read what each level of cover includes.
Already a Digidrop client?
Raise a ticket with the team that already knows your project, whether it is a bug, a change request or a question.
- Submit a ticket at any hour; response times follow your plan
- Prioritised against the cover you are on
- Full history of your previous requests
Not a Digidrop client yet?
Our support plans are designed for organisations that rely on their digital platforms every day. Choose the level of cover that fits your stack, traffic, and internal team.
Essentials
From £750 / month
- Business hours support
- Core security & updates
- Ideal for single sites
Growth
From £1,500 / month
- Extended hours cover
- Change requests & improvements
- Perfect for growing teams
Enterprise
Bespoke pricing
- 24/7 SLA-backed support
- Multi-site & multi-region
- Dedicated technical lead